In the digital world, you need to go on a time diet
Have you lost control over how you spend your time? Talk to anyone working today whether in a startup or a well-established Fortune 500 company, and they will tell you the same thing – “I’m working so hard but there aren’t enough hours in the day for me to do my job.”
In the digital world, we can still learn a lot from Leonardo Da Vinci
Is your competition learning faster than you are? The main theme of Walter Isaacson’s biography of Leonardo DaVinci is “the ability to make connections across disciplines – arts and sciences, humanities and technology – is a key to innovation, imagination and genius.”
In the digital world, ROX trumps ROI
Is your customer journey an enjoyable experience? According to a recent Epsilon study, 80% of consumers are more likely to do business with a company that offers them personalized experiences and 90% find personalization very appealing.
In the digital world, CIOs need to lead IT as a profit engine not a cost center
In the July IDG survey, 53% of CIO respondents said that their top digital business objective was to “maintain overall revenue, given market shifts.” 53% also sited the need to “drive new revenue” up from 48% in 2018. CEOs and Boards are increasingly looking to digital technology as the primary source of new business growth and profitability.
In the digital world, sustainable competitive advantage is defined by long-term power not short-term performance
As I said in my previous blog, (link to August blog) the big “aha moment” for C-Suite leaders occurs when they realize that while power generates performance, performance consumes power. This means that if the company continues to overweight investments in current businesses to deliver short-term performance, it will eventually liquidate the company’s long-term power to grow.
In the digital world, leaders must master the art of competitive resiliency
What if everything you were taught about creating and sustaining competitive advantage is no longer true? Most leaders of well-established businesses were taught that the key to creating sustainable competitive advantage was erecting large barriers to entry into their markets by scaling the size and reach of their companies.
In the digital world, being remote is increasing employee productivity
When the coronavirus pandemic forced most office employees to work remotely, managers were convinced that productivity would collapse. They thought the multiple…
In the digital world, it’s all about customer adoption & utilization
Historically, once a company sold a product or service to a customer, it was up to that customer to make sure they got their money’s worth. Now with the advent of “anything as a service” (AaaS), the burden of customer success has shifted back to the vendor.
In the digital world, you have to deliver customer success not just customer service
As Clayton Christensen taught us in The Innovator’s Dilemma, a person doesn’t want a ¾ inch drill bit (product) they want a ¾ inch hole (outcome). Unfortunately, today most companies still talk more about…
In the digital world, investing into a market downturn leads to exponential returns
Most senior leaders find comfort in believing that in times of severe market downturns cutting costs and hunkering down is a prudent course of action. The trouble is the data supports the totally opposite course of action.
