ONE STEP AHEAD

In the New Digital World, Good Enough is No Longer Good Enough

“There’s never been a better time to be a great CIO or a worse time to be an average one.” This quote from George Westerman, a leader of MIT’s Initiative on the Digital Economy, sends a clear message that good enough is no longer good enough. CIOs who still feel their primary job is to […]

In the New Digital World, Technology is the New Work of Business

What business are we in? The technology business. “The real issue is that every business is now a tech business – whether it wants to be or not – and that means not just new skills and experiences, but a new outlook on opportunity and strategy.”  This quote is from a recent Forbes analysis of […]

In the New Digital World, Success Starts With a Clear and Concise Statement of Intent

A Clear Statement of Intent Drives Desired Business Outcomes Over the past two years, I observed a very distinct pattern between companies that successfully navigate the new digital world and those that fall behind. As it turns out, those who are emerging as the early leaders in the age of digital disruption share one thing […]

In the New Digital World, What Are the Metrics That Matter?

Realigning metrics to measure the new work of IT Less than 30% of companies have a process in place to measure the return on investment of their emerging technology projects according to a recent survey of 150 CIOs and CTOs. Too many companies still measure the performance and business value they get from IT based […]

In the New Digital World, it’s Time to Write a New IT Charter

Finding the right balance between operational excellence and business innovation The CiO.com 2017 State of the CIO survey found that 72% of respondents said they were struggling to strike the right balance between operational excellence and business innovation. 87% of respondents also said that “juggling transformational and functional responsibilities has become a permanent job requirement, […]

In the New Digital World, Catching the Next Wave is a Necessity

Last July, I suggested that well-established companies could no longer sustain competitive advantage through using their size and market reach as barriers to entry. The unprecedented assault of new waves of digital disruption have enabled companies of any size to penetrate some portion of well-established companies’ value chains. Taken together these disruptions are making what […]

In the New Digital World, Employee Engagement is as Important as Customer Engagement

Most companies today can tell you the approximate lifetime value of their core customers and what they are doing to realize the full potential of that value. How many companies can tell you the lifetime value of their most valued employees and what they are doing get that contribution from them? Many companies have now […]

In The New Digital World, You Have to Win the “Technology-Enabled” Business Innovation Game

The connected customer wants a different customer journey Technology-enabled innovation is not only disrupting the competitive landscape, it is redefining the user experience value proposition across a multitude of industries. It is also putting companies on notice that if you can’t successfully engage your customers in this new digitally mediated world you are on your way […]

In the New Digital World, Learning Faster than the Competition is the Only Sustainable Competitive Advantage

Almost every C-level executive I speak with tells me they are so busy doing their business that they have no time to think about their business. Whether it’s the back-to-back to back meeting calendars or the explosion of digital communication tools from e-mail to texting to Twitter to Snapchat, executives at all levels are completely […]

In the new digital world, you have to change the narrative about IT

In far too many companies, IT is still seen as a cost center/support function rather than as a direct contributor to revenue, margin and profit growth. Most of the CIOs I’ve talked with over the past several years admit that their budgets have been reduced or kept flat. This says that for whatever reason, the […]